At Powerstop, we are dedicated to providing exceptional support for all your inquiries related to our high-performance braking products, including brake pads, brake rotors, brake kits, calipers, and related braking components. Whether you’re a DIY enthusiast seeking help with brake product compatibility, a professional mechanic with order questions, a driver needing warranty support for your braking system, or an enthusiast exploring our latest performance brake solutions, our dedicated customer service team is here to deliver prompt, knowledgeable assistance. Below is all the information you need to connect with us, designed to address your needs efficiently and enhance your Powerstop experience.
Phone Support For immediate assistance with urgent inquiries—such as brake product availability, order tracking, brake pad/rotor fitment questions, or warranty claims—our toll-free phone line connects you directly with Powerstop’s braking experts. Our representatives are trained to address a wide range of needs, from helping you select the right performance brake kit for your vehicle to troubleshooting braking component installation issues. We offer personalized phone support during regular business hours to ensure you get the help you need when it matters most. Toll-Free Number: 1-800-654-8778 Service Hours: Monday to Friday, 8:00 AM – 5:00 PM Central Time (excluding major U.S. holidays). For after-hours inquiries, please leave a detailed message with your name, contact information, vehicle make/model/year, and specific question about our braking products, and we will return your call within 24 business hours.
Email Support If you prefer written communication or have non-urgent questions—such as brake product recommendation requests, braking system maintenance tips, or feedback on your Powerstop purchase—our dedicated email support team is ready to provide thorough, actionable responses. To help us resolve your inquiry faster, please include your order number (if applicable), the model of your Powerstop product (e.g., brake pads, performance brake kit), and a detailed description of your question or concern. We strive to respond to all emails within 24–48 business hours, ensuring you receive clear guidance tailored to your needs. General Inquiries: service@powerstop.com Warranty & Repairs: warranty@powerstop.com Feedback & Product Suggestions: feedback@powerstop.com Dealer & Distribution Inquiries: dealer@powerstop.com
Online Customer Service For on-the-go support, our website (
www.powerstopbrakeswebsite.com/) features a real-time online chat function that connects you with a customer service agent during business hours. This channel is ideal for quick questions, such as verifying brake pad compatibility with your vehicle, checking order status for brake rotors, or getting help navigating our website to find the right braking components. Additionally, our self-service support center—accessible via the Powerstop website—offers step-by-step guides, frequently asked questions (FAQs), product manuals, and troubleshooting resources for common issues like brake pad installation, rotor maintenance, and warranty claims.
Mailing Address For formal correspondence, product returns, warranty submissions, or documentation requests, you can reach us at our corporate headquarters. Please include your order number, contact information, and a detailed note about your inquiry or return to ensure proper tracking and processing. All returned Powerstop braking products should be shipped with a copy of your purchase receipt and warranty card to expedite service. Powerstop LLC Attn: Customer Service Department 1350 North Gessner Road, Suite 400 Houston, TX 77079, USA
Frequently Asked Questions (FAQs) Before contacting us directly, we encourage you to visit our comprehensive FAQ page on the Powerstop website. This resource is regularly updated to address the most common customer inquiries, including how to track your order for brake components, initiate a warranty claim for your brake pads or rotors, verify product authenticity, and select the right braking system for your vehicle. Many questions can be resolved quickly through our self-service tools, saving you time while providing immediate access to reliable information.
Feedback & Suggestions We value your input and rely on customer feedback to drive innovation in our braking products and services. Whether you have a suggestion for enhancing our performance brake kit technology, feedback on your recent purchase experience, or ideas for new braking component solutions, we want to hear from you. You can submit your feedback via email at feedback@powerstop.com or through the contact form on our website. Every submission is reviewed by our product development and customer service teams to help us better serve the automotive, DIY, and professional mechanic communities.
At Powerstop, we’re committed to providing exceptional customer support that matches the quality of our high-performance braking products. No matter how you choose to contact us, you can expect friendly, expert assistance from a team that understands the unique needs of drivers, DIY enthusiasts, and professional mechanics alike. We appreciate your trust in Powerstop as your go-to source for reliable braking solutions, and we’re here to ensure your experience with our brand is seamless and satisfying. Thank you for choosing Powerstop—we look forward to assisting you!
